Tag Archives: Natural

Top Bank Deploys Pilot of Creative Virtuals Natural Language Self-Help System in Spanish


Stamford, CT (PRWEB) April 30, 2014

Creative Virtual is excited to announce its first V-Person technology install in Spanish for a top financial services company. This Spanish version of the solution is currently available to all of the banks many millions of users, with additional self-serve updates being currently added.

The V-Person system provides personalized answers to logged-in customers based on the services and products that they use. The system provides answers to the banks customers live, while reporting Voice-of-the-Customer feedback to the bank in real-time. This functionality is made possible by V-Portal, Creative Virtuals proprietary knowledge management system that enables answers to be personalized for each user based on their profile.

Rolling out our V-Person solution to a key Spanish-speaking audience has allowed our client to further personalize the experience of their users and therefore enable even greater customer satisfaction. I think this pilot really showcases how powerful our technology can be for a large organization, Richard Simons, CEO, Creative Virtual USA said.

The system was deployed with Creative Virtual s Financial Services template, which is based on over 3000 questions commonly used in the industry. Creative Virtual also has similar templates for other vertical markets, based on proven customer data.

Creative Virtual offers solutions that enable customers to talk, type and tap to get consistent personalized answers to help users self-serve in any channel. V-Person offers a multi-modal interface with speech-to-text natural language processing built in. V-Portal, our knowledge management system provides a combination of structures for products/services/channels, natural language tools, graphical Dtree editor, integration tools, release management, workflow and provides real-time Voice-of-the-Customer reporting.

About Creative Virtual

Creative Virtual is a leader in self-service customer experience management solutions for enterprises. Global organizations like HSBC, Verizon, CA Technologies, E*TRADE, Lloyds Banking Group, Renault and National Rail Enquiries rely on our technology to optimize their customer support, sales, marketing and call center teams, reduce costs, increase online sales, and achieve operational excellence across mobile, web, and social media channels. Since 2004, Creative Virtual has built the most advanced technologies in knowledge management, natural language processing, and virtual assistants to help businesses deliver intelligent, personalized customer experiences that reduces email and call volume, builds brand loyalty, and increases customer engagement at a lower cost per conversation. Delivering accuracy of over 90%, our platform is the most compelling self-service product in the world today. For more information about Creative Virtual solutions, products and software, please visit our website at http://www.creativevirtual.com.

See us at Forrester Customer Experience East from June 24-25th in New York City.







FC Gas Intelligence: Lynx Operating Co. Joins the Natural Gas Fueling Debate Taking Place in Houston

(PRWEB) April 28, 2014

Lynx Operating Co., an operator in Texas and New Mexico, is one of the latest companies to actively engage with the immense opportunity that natural gas offers to high horse power applications. Lynx join LNG Merchants, Plum Energy Group, GP Strategies and more industry pioneers supplying natural gas in North America. As a supplier, Lynx Operating Co. have defined their strategy to secure the business of the E&P industry with natural gas fuel. Lynx Operating Co. will discuss their business model alongside other Small-Midscale LNG Supply companies at the LNG Supply segment of the Natural Gas for Off Road Event (June, Houston).

The natural gas boom in North America is now well underway and the traction this market has received in the past two years is validation that natural gas is now a serious competitor to diesel for fueling. The key issue for supply companies thus far has been how best to ride the natural gas boom and monetize the business opportunity it presents. Dale Lewis of CSX Transportation stated, The liquefaction plant network is critical. Getting the right sized plants, at the right distance from their customer locations, can have a significant value for both the producers and consumers of LNG. Supply companies have faced the challenge of where best to place their LNG supply business in order to best capitalize as the boom unfolds. Peter Tumminello of AGL Resources described the natural gas supply landscape in North America The challenge has been the pace of market adaption, for significant markets to make the conversion, to go from a liquid fuel to LNG. He added that AGL have been visiting many of the marine markets, rail markets, trucking markets, drilling rig markets and other ancillary markets to work with them on how we can help to adapt to changing fuels.

The Natural Gas for Off Road Event (17+18 June, Houston) responds to this opportunity by offering a meeting place for end users and the supply to chain, to utilize the natural gas opportunity and learn from industry leaders. Lynx Operating Co. will give key insight into their placing decisions alongside leading suppliers such as Stabilis, Applied Natural Gas Fuels, AGL Resources and many more. In addition to leading Small-Midscale Suppliers, the leading industry pioneers from the E&P, Mining, Marine and Rail will also be speaking to share their experience of natural gas as a fuel. Natural Gas sector head Oliver Saunders promises the event to be a one stop shop for all those interested in the natural gas potential for high horse power applications.

The conference is organized by the reputable FC Gas Intelligence, who are well known in the North American natural gas market event space. To see how you could get involved visit the event webpage: http://www.offroadnaturalgas.com/

Or get in touch with the event director Emily Rose erose(at)fc-gi(dot)com.







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